Terms & Conditions
The following are important requirements of each Sequoia Guides tour and must be agreed upon before booking your tour
Cancellation policy: You may cancel for any reason up to 5 days (120 hours) before the start of the tour with a 20% cancellation fee. There are no cancellations 2 days (48 hours) before the start of the tour. There are no refunds or date changes for missed tours. As a courtesy, the arrival grace period is 1 hour for day hiking and 30 minutes for stargazing.
Date change policy: You may change the date of your tour for any reason up to 5 days (120 hours) before the start of the tour with a 10% date change fee, date availability permitting. There are no date changes after 5 days (119 hours) before the start of the tour.
Contact us to request your refund or date change:
Email SequoiaGuides@gmail.com or Phone (559) 556-4936
Sequoia Guides strongly encourages all participants to consider purchasing travel insurance. All refunds and date changes are at the discretion of Sequoia Guides. Park entrance fees are not included in tour price. Transportation is not provided. Duration of private tours are up to 6 hours with the guide, lunch time included. Stargazing duration is 1.5 hours. Duration of snowshoe tours is up to 4 hours, lunch time included. All hours referred to are Pacific Standard Time.
Contingency policy: If weather conditions prevent access to the meeting location on the date and time of the tour (example: NPS has issued an official road closure) or if the guide has not arrived within 30 minutes of the proposed meeting time, then the client will receive a full refund minus the 3rd party payment processing fee. Note: a partial road closure or a closure of a road or area that does not affect the tour is not sufficient for a refund. For stargazing, if rain is in the forecast you will receive a full refund minus the 3rd party payment processing fee.
Booking window: Tours can be booked starting 1 year before and up to 1 day (24 hours) before your tour.
On the trail: Safety for you, other visitors and the park itself is our priority therefore your group must follow all National Park rules and regulations. We will learn and practice proper hiking etiquette and Leave-No-Trace principles (see FAQ for more information). We will treat wildlife and nature with the utmost respect so that it can be preserved for future generations to enjoy.
Fitness statement: Participants should be in good physical condition and should take safety precautions seriously. Sequoia Guides will evaluate the fitness of clients and adjust trip plans to accommodate fitness levels. If you have a relevant health condition please notify the guide. Note: All travel in Sequoia and Kings Canyon has inherent risks.
Acknowledgement of Risk: By signing up to participate in any Sequoia Guides tour you and your party agree to the following Acknowledgement of Risk statement. Upon your request, paper copies will be provided by the guide the at the start of the tour. Refusal to agree to the terms herein will result in a non-refundable cancellation of the tour.
READ CAREFULLY BEFORE SIGNING
In consideration of the services of Sequoia Guides, their officers, agents, employees, and stockholders, and all other persons or entities associated with those businesses (hereinafter collectively referred to as “Sequoia Guides”) I agree as follows:
Although Sequoia Guides has taken reasonable steps to provide me with appropriate equipment and skilled guides so I can enjoy an activity for which I may not be skilled, Sequoia Guides has informed me this activity is not without risk. Certain risks are inherent in each activity and cannot be eliminated without destroying the unique character of the activity. These inherent risks are some of the same elements that contribute to the unique character of this activity and can be the cause of loss or damage to my equipment, or accidental injury, illness, or in extreme cases, permanent trauma or death does not want to frighten me or reduce my enthusiasm for this activity, but believes it is important for me to know in advance what to expect and to be informed of the inherent risks. The following describes some, but not all, of those risks:
Slips, trips and falls. Exposure to heat and cold. Wildlife and insect encounters. Dehydration. Exposure to inclement weather. Cuts, scrapes and bruises. Environmental risks and natural hazards. Damage or loss of personal items.
I am aware that all Sequoia Guides tours entails risks of injury or death to any participant. I understand the description of these inherent risks is not complete and that other unknown or unanticipated inherent risks may result in injury or death. I agree to assume and accept full responsibility for the inherent risks identified herein and those inherent risks not specifically identified. My participation in this activity is purely voluntary, no one is forcing me to participate, and I elect to participate in spite of and with full knowledge of the inherent risks.
I acknowledge that engaging in this activity may require a degree of skill and knowledge different than other activities and that I have responsibilities as a participant. I acknowledge that the staff of Sequoia Guides has been available to more fully explain to me the nature and physical demands of this activity and the inherent risks, hazards, and dangers associated with this activity.
I certify that I am fully capable of participating in this activity. Therefore, I assume and accept full responsibility for myself, including all minor children in my care, custody, and control, for bodily injury, death or loss of personal property and expenses as a result of those inherent risks and dangers identified herein and those inherent risks and dangers not specifically identified, and as a result of my negligence in participating in this activity.
I have carefully read, clearly understood and accepted the terms and conditions stated herein and acknowledge that this agreement shall be effective and binding upon myself, my heirs, assigns, personal representative and estate and for all members of my family, including minor children.
______________________________ ____________________ Signature Date
Signature of Parent or Guardian, if participant is under 18 years of age
______________________________ Check box if under 18 years of age Print name